checkin24-7 - Frequently Asked Questions
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Login, accounts and user roles
Paying for the checkin24-7 account, terms of service and privacy
Site and resource configuration
Q100: How can I create my own checkin24-7 site?
Q117: I don't yet have a website. Can I still use checkin24-7?
Q124: How can I add images to my listings?
Q134: What are additional products?
Q135: What is resource sharing?
Q136: How to set up a checkin24-7 site for many resources of the same kind?
Q142: I need each reservation to contain additional information (answers to specific questions). How can this be done?
Q145: Can I modify the way the availability search results are displayed?
Q147: Can I add a rental agreement (contract) with terms and conditions of a rental?
Q154: How can I add searchable properties to resources (e.g. number of beds or whether animals are allowed)?
Q174: What's the difference between additional products and additional fields defined in 'reservation form layout'?
Q175: What is OpenID?
Q176: How does integration with Google Calendar and Google Docs work?
Q202: What are special fields in the reservation form?
Q208: I want to add a new resource / checkin24-7 site. Do I have to set it up all over again?
Q209: Will checkin24-7 let clients reserve two kinds of resources at the same time (e.g. room and staff member)?
Q228: How to change the time / date fields in the reservation form?
Q232: What are packages?
Q233: Can reservation form items be updated automatically based on other items?
Q239: What is blocking in packages?
Q281: I HAVE RESOURCES IN A NUMBER OF GEOGRAPHIC LOCATIONS. CAN MY CUSTOMERS DO A GEOLOCATION SEARCH WITH Checkin24-7?
Q117: I don't yet have a website. Can I still use checkin24-7?
Q124: How can I add images to my listings?
Q134: What are additional products?
Q135: What is resource sharing?
Q136: How to set up a checkin24-7 site for many resources of the same kind?
Q142: I need each reservation to contain additional information (answers to specific questions). How can this be done?
Q145: Can I modify the way the availability search results are displayed?
Q147: Can I add a rental agreement (contract) with terms and conditions of a rental?
Q154: How can I add searchable properties to resources (e.g. number of beds or whether animals are allowed)?
Q174: What's the difference between additional products and additional fields defined in 'reservation form layout'?
Q175: What is OpenID?
Q176: How does integration with Google Calendar and Google Docs work?
Q202: What are special fields in the reservation form?
Q208: I want to add a new resource / checkin24-7 site. Do I have to set it up all over again?
Q209: Will checkin24-7 let clients reserve two kinds of resources at the same time (e.g. room and staff member)?
Q228: How to change the time / date fields in the reservation form?
Q232: What are packages?
Q233: Can reservation form items be updated automatically based on other items?
Q239: What is blocking in packages?
Q281: I HAVE RESOURCES IN A NUMBER OF GEOGRAPHIC LOCATIONS. CAN MY CUSTOMERS DO A GEOLOCATION SEARCH WITH Checkin24-7?
Additional products
Packages and bundles
Accepting payments from customers
Setting up your pricing and invoicing
Emails & SMS notifications
Q118: How do I know when a new reservation is made?
Q123: How can I modify the messages sent to my customers?
Q132: How can I or my customers receive sms notifications?
Q171: How to switch off email address verification?
Q188: How can I change the emails so that they look like they come from my domain?
Q211: Can checkin24-7 send emails to my clients X days before the start date or X days after the end date?
Q222: Is there a possibility to have checkin24-7 notify my server programatically when an event occurs?
Q238: Can I send a mailing to all my existing customers?
Q123: How can I modify the messages sent to my customers?
Q132: How can I or my customers receive sms notifications?
Q171: How to switch off email address verification?
Q188: How can I change the emails so that they look like they come from my domain?
Q211: Can checkin24-7 send emails to my clients X days before the start date or X days after the end date?
Q222: Is there a possibility to have checkin24-7 notify my server programatically when an event occurs?
Q238: Can I send a mailing to all my existing customers?
Reservation management
Q114: Do my customers need to create accounts with checkin24-7 to make a booking?
Q115: I forgot my user name and password
Q120: What are conflicts?
Q122: What is the difference between a moderator, site admin and resource admin?
Q125: How can I be sure the bookings are authentic?
Q129: How can I modify or cancel existing reservations?
Q130: How can I quickly move reservations to a different time or a different resource?
Q131: How can I quickly find an existing reservation?
Q144: How does checkin24-7 handle trusted customers?
Q153: How can I enter recurring reservations (e.g. every Friday between 9am and 10am) into checkin24-7?
Q163: Can I import my bookings into Google calendar, Microsoft Outlook or Apple iCalendar?
Q169: What is reservation status / what is the process the reservations go through?
Q170: How can I enter a booking in the name of a client?
Q180: Can I decide which administrative functions my resource administrators or moderators can access?
Q182: Can I make a resource temporarily invisible (unpublished) to my clients without deleting it?
Q210: Will checkin24-7 work with mobile devices (iPhone, Android)?
Q215: How can I collect client-specific information such as member ID or their birthdate?
Q223: What's meaning of colors assigned to reservations?
Q224: Does checkin24-7 work with agents and can it calculate their commissions?
Q225: How can I delete a resource?
Q257: How can I integrate checkin24-7.com with booking.com
Q285: How can I import reservations using a CSV file?
Q294: How can I integrate Checkin24-7 with my Expedia Partner Central?
Q115: I forgot my user name and password
Q120: What are conflicts?
Q122: What is the difference between a moderator, site admin and resource admin?
Q125: How can I be sure the bookings are authentic?
Q129: How can I modify or cancel existing reservations?
Q130: How can I quickly move reservations to a different time or a different resource?
Q131: How can I quickly find an existing reservation?
Q144: How does checkin24-7 handle trusted customers?
Q153: How can I enter recurring reservations (e.g. every Friday between 9am and 10am) into checkin24-7?
Q163: Can I import my bookings into Google calendar, Microsoft Outlook or Apple iCalendar?
Q169: What is reservation status / what is the process the reservations go through?
Q170: How can I enter a booking in the name of a client?
Q180: Can I decide which administrative functions my resource administrators or moderators can access?
Q182: Can I make a resource temporarily invisible (unpublished) to my clients without deleting it?
Q210: Will checkin24-7 work with mobile devices (iPhone, Android)?
Q215: How can I collect client-specific information such as member ID or their birthdate?
Q223: What's meaning of colors assigned to reservations?
Q224: Does checkin24-7 work with agents and can it calculate their commissions?
Q225: How can I delete a resource?
Q257: How can I integrate checkin24-7.com with booking.com
Q285: How can I import reservations using a CSV file?
Q294: How can I integrate Checkin24-7 with my Expedia Partner Central?
Determining availability and booking constraints
Q119: What are resource vacations and how can I use them?
Q168: How do I mark a period as unavailable to prevent any bookings for this time?
Q177: What is the custom unavailability script?
Q185: Can I allow my clients to arrive / leave only on specific week days?
Q186: Can I change the minimum or maximum rental duration based on the season?
Q195: How can I determine when a resource is available?
Q220: How can I add dependencies between resources and reservations?
Q168: How do I mark a period as unavailable to prevent any bookings for this time?
Q177: What is the custom unavailability script?
Q185: Can I allow my clients to arrive / leave only on specific week days?
Q186: Can I change the minimum or maximum rental duration based on the season?
Q195: How can I determine when a resource is available?
Q220: How can I add dependencies between resources and reservations?
Translations and language
Q155: When will checkin24-7 be available in my language?
Q156: Some words, such as resource, displayed to my users don't properly describe my business model. Can I change them?
Q157: How can I translate the texts I entered to describe my resources (description, properties) into other languages?
Q164: How can I allow users to change the language of the reservation form when using advanced integration?
Q156: Some words, such as resource, displayed to my users don't properly describe my business model. Can I change them?
Q157: How can I translate the texts I entered to describe my resources (description, properties) into other languages?
Q164: How can I allow users to change the language of the reservation form when using advanced integration?
Integration with my website
Q116: How can I integrate checkin24-7 with my existing website?
Q150: Can I automate making reservations / retrieving data from existing reservations or make checkin24-7 work together with my other applications through an API?
Q158: How can I get links in search results to point to an existing page on my site with detailed info about a resource?
Q159: I'm trying to use the advanced integration and the checkin24-7 page always redirects me to checkin24-7.com.
Q166: How can I change the look & feel of the checkin24-7 module on my website?
Q167: How do I fill out the checkin24-7 module's parameters?
Q172: How can I display only selected resources in calendar preview?
Q173: I need to have more control over the calendar preview.
Q189: I'd like to display the price in the reservation form in a different area.
Q192: Can I use SSL with checkin24-7?
Q194: Can I filter out resources displayed in the resource list page or change their ordering?
Q199: Can I let my clients reserve multiple resources in a single reservation?
Q200: I'd like to show location of all of my apartments on a map. Is this possible?
Q201: How can I track my reservations in Google Analytics?
Q204: Which tags can I use to represent data specific to reservations?
Q205: Which tags can I use to represent data specific to my resources?
Q206: Which tags can I use to represent data specific to my checkin24-7 site?
Q207: How can I have checkin24-7 print texts in templates conditionally?
Q213: How can I customize checkin24-7 using Javascript in advanced integration?
Q214: Can checkin24-7 integrate with the login system used on my website?
Q219: How can I remove the checkin24-7 logo from my reservation pages?
Q221: Which tags can I use universally, wherever tags are allowed?
Q237: Can I change the styles of the calendar previews?
Q265: HOW CAN I INTEGRATE Checkin24-7.com WITH MY WEBSITE CREATED WITH WIX?
Q277: I want to change the way the $(reservation_details) tag works
Q150: Can I automate making reservations / retrieving data from existing reservations or make checkin24-7 work together with my other applications through an API?
Q158: How can I get links in search results to point to an existing page on my site with detailed info about a resource?
Q159: I'm trying to use the advanced integration and the checkin24-7 page always redirects me to checkin24-7.com.
Q166: How can I change the look & feel of the checkin24-7 module on my website?
Q167: How do I fill out the checkin24-7 module's parameters?
Q172: How can I display only selected resources in calendar preview?
Q173: I need to have more control over the calendar preview.
Q189: I'd like to display the price in the reservation form in a different area.
Q192: Can I use SSL with checkin24-7?
Q194: Can I filter out resources displayed in the resource list page or change their ordering?
Q199: Can I let my clients reserve multiple resources in a single reservation?
Q200: I'd like to show location of all of my apartments on a map. Is this possible?
Q201: How can I track my reservations in Google Analytics?
Q204: Which tags can I use to represent data specific to reservations?
Q205: Which tags can I use to represent data specific to my resources?
Q206: Which tags can I use to represent data specific to my checkin24-7 site?
Q207: How can I have checkin24-7 print texts in templates conditionally?
Q213: How can I customize checkin24-7 using Javascript in advanced integration?
Q214: Can checkin24-7 integrate with the login system used on my website?
Q219: How can I remove the checkin24-7 logo from my reservation pages?
Q221: Which tags can I use universally, wherever tags are allowed?
Q237: Can I change the styles of the calendar previews?
Q265: HOW CAN I INTEGRATE Checkin24-7.com WITH MY WEBSITE CREATED WITH WIX?
Q277: I want to change the way the $(reservation_details) tag works
Reservation form
Search functionality
Availability calendar
Templates, tags and CSS styles
Integrations with other apps and data import/export
Integrations with specific payment gateways